FREQUENTLY ASKED QUESTIONS

Basics

What is MultiSight?
MultiSight is a Video Surveillance as a Service (VSaaS) solution that leverages the power of video to deliver operational efficiency to retailers, restaurants, convenience stores, and other multi-location businesses.

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Do you send all of my video to the cloud?
MultiSight is a hybrid solution. We store all video locally, and we save to the cloud the video that is most important to you.
How many cameras do you support?
Our base package is 3 cameras. Our average customer has 8 to 16 cameras per location. The good news is that we have no upper limit on the number of cameras or the number of locations — let us know what you need!
How many days of storage do I get?
For local recording, there are multiple variables that determine the retention time. On average, we store 30 days of recording locally (Extended local storage time is available—please contact us to learn more.) In addition, included in your service you have one year of unlimited cloud-based storage.
I already have cameras. Can I use these with your service?
The MultiSight cameras are purpose-built for an end-to-end cloud solution. This approach allows us to monitor, update, and add new, cutting-edge features to your system; thus we do not support third party cameras.
Do you monitor my video for me?
We monitor the health and connectivity of all your cameras and recorders. However, we do not monitor your video for security or operational issues.

Do your cameras work outdoors?
Yes, we have an outdoor weatherproof enclosure for our camera so that it’s protected from the elements.

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Do your cameras work in low light settings
MultiSight cameras operate effectively down to a twilight level (1 lux) of illumination.
Do you record audio?
MultiSight does not currently support audio recording and playback. Our service continues to evolve, and new features are added all of the time.
Can I burn video to a DVD/thumb drive? How do I export video?
This is one of MultiSight’s great strengths. You don’t need to deal with old-school storage devices like DVDs or thumb drives; your video clips are in the cloud. The MultiSight app lets you share video from anywhere, anytime, by simply sending a link. It is as easy as sending a text message.

See a sample clip here
Do you have analytics?
MultiSight has been designed with operational efficiency in mind, focusing on actionable intelligence for multi-location businesses. Our suite of analytics includes motion detection, people counting, heat mapping, and highlight reels. With our enterprise cloud-based infrastructure, we continuously add and develop new analytic features to meet our customers’ needs.

What’s the quality of the video?
MultiSight features high definition cameras (1280×720).

See a sample of our high-quality video here
What kind of coverage does each camera provide?
With our camera, you can identify a person at a distance of 30 feet. We offer cameras with 60 or 90 degree horizontal field of view.
Is your camera wireless?
Our cameras are powered over Ethernet (PoE), meaning they receive power and network connection via one cable. This is many times more reliable and secure than a wireless connection. It also simplifies installation, which is included with the MultiSight service
How secure is your service?
MultiSight uses bank-grade encryption and a secure connection between each installed location and the Amazon cloud.

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Can MultiSight integrate with my POS?
For enterprise integrations (e.g. POS, alarm system, access control), please contact your sales representative.

How much does the MultiSight service cost?
MultiSight takes care of everything: equipment, installation, health monitoring, and service/maintenance.
How long is the contract commitment?
Our standard contract is 3 years. We also offer different contract terms, please contact your sales representative to learn more.
Can I just buy your equipment and not pay monthly for the service?
With MultiSight, you get a complete video solution installed, with no upfront costs. Our monthly service provides you peace of mind, as we take care of every aspect over the life of the contract. We also accommodate capex requirements; please contact your sales representative.
How do I buy MultiSight?
It’s easy! Contact a MultiSight sales representative.

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I have my own installer / integrator. Can I install MultiSight myself?
Our certified installers are experienced with our installation process, which makes this a very cost-effective solution. However, if you would like to perform the installation yourself, we would be happy to coordinate with your team to make that happen.
Who does your installs and are they insured/bonded/etc?
We only use MultiSight-certified installers. All have the required certifications for the states in which they are installing.
How quickly can you deploy to all of my sites?
When you’re ready, we’re ready! Most installations can be deployed very quickly. Please contact us to discuss your specific timeline requirements.